TELETELO
Privacy Policy
TELETELO (“TELETELO”, “we”, “us”) provides a cloud phone service: you rent a phone number and use it to make and receive calls and text messages from the TELETELO app at teletelo.digiringo.com and the TELETELO Android app.
This policy explains what information we collect, why we collect it, who we share it with, and the choices you have. It applies to the website, the mobile app, and the API behind them.
1. Information we collect
a) Information you give us
- Account details — your name, email address, password (stored only as a salted hash), and workspace/profile names.
- Billing details — the plan or bundle you buy and your transaction history. Card details are entered directly on the checkout of Freemius, our Merchant of Record, and are never seen or stored by us.
- Business verification details — if you register for 10DLC / A2P messaging, the business name, address, EIN, website and contact details required by US carrier registries.
- Content you create — the text of messages you send, contacts you save, voicemail greetings and call-forwarding numbers you configure.
b) Information created by using the service
- Call and message records — the phone numbers involved, direction, timestamps, duration, delivery status and cost. This is required to connect, bill and troubleshoot your calls.
- Message content — SMS/MMS you send and receive is stored in your inbox so you can read your conversation history.
- Voicemail recordings, if you enable voicemail.
- Phone numbers you rent, their status and renewal dates.
c) Information collected automatically
- Device and app data — app version, device model, operating system, and a push notification token so we can ring your phone for an incoming call.
- Technical logs — IP address, request time and error diagnostics, kept for security and debugging.
- Usage and diagnostics — when you are online, which screens of the app you open, the actions you take (for example buying a number or placing a call) and any errors you hit, kept for up to 90 days so we can fix problems and help you when you contact support. If you report a problem, support may also collect detailed app logs from your account for a limited time. This does not include the text of your messages, the content of your calls, or your password.
We do not collect your device contacts, photos, precise location, or the content of anything outside the TELETELO app.
2. Why we use it
| Purpose | Data used |
|---|---|
| Connect your calls and deliver your messages | Phone numbers, call/message records, message content |
| Ring your device when a call comes in | Push notification token, caller number |
| Show your inbox, call history and voicemail | Message content, call records, recordings |
| Charge you and keep your balance accurate | Account details, transactions, usage |
| Comply with telecom rules (10DLC / A2P registration, lawful requests) | Business verification details, call/message records |
| Prevent fraud, spam and abuse; keep accounts secure | Technical logs, usage patterns |
| Support you when you contact us | Account details, relevant records |
We do not sell or rent your data, and we never use your calls or messages for advertising. The Android app reports a few app events (such as sign-up and purchase) to Google Analytics for Firebase so we can measure our own ad campaigns.
3. Who we share it with
We share data only with the service providers needed to operate TELETELO, and only what each one needs:
- Telnyx LLC — our telecom carrier. Carries your calls and messages and provides your phone numbers. Receives the numbers involved and the message content being transmitted. Telnyx privacy policy.
- Freemius, Inc. — our Merchant of Record. Sells and processes our online orders (plans and wallet top-ups), issues your receipt and handles sales tax/VAT. Receives your name, email, billing country and payment details directly on its secure checkout; we receive only the order result. Freemius privacy policy.
- Google (Firebase Cloud Messaging) — delivers the incoming-call and message notifications to your Android device. Receives the push token and the notification payload. Firebase privacy.
- Google (Google Analytics for Firebase) — in the Android app only, measures app usage and how well our own ads work (for example installs, sign-ups and purchases). Receives app-event data, an app instance ID and your device's advertising ID; it never receives your calls, messages or contacts. You can reset or limit the advertising ID in your Android settings (Settings → Google → Ads). How Google uses this data.
- OVHcloud — hosting of the application and database.
We may also disclose information where legally required — a valid court order, subpoena or lawful carrier/regulator request — or to protect the rights and safety of our users.
If TELETELO is ever involved in a merger or acquisition, your information may transfer to the successor, which remains bound by this policy.
4. How long we keep it
- Account data — while your account is open.
- Messages, call records and voicemail — retained in your account until you delete them or close your account.
- Billing records — retained as long as tax and accounting law requires (typically 7 years), even after account closure.
- Technical logs — typically 30–90 days.
5. Deleting your data
To delete your entire account and the personal data in it, email support@teletelo.digiringo.com from your registered address with the subject “Delete my account”. You can also ask us to delete specific data only — messages, call history or voicemail recordings — while keeping your account, with the subject “Delete my data”.
We confirm your identity and complete the deletion within 30 days. Deleting your account releases any phone numbers you rent (they cannot be recovered afterwards) and cancels active plans. Billing records are retained as described above; everything else is removed.
Full instructions and exactly what is deleted or kept: teletelo.digiringo.com/delete-account.
6. Security
All traffic between your device and TELETELO is encrypted with HTTPS/TLS. Passwords are stored as salted hashes and never in readable form. Card details never touch our servers. Access to production systems is restricted to the people who operate the service. No system is perfectly secure, but we work to protect your data and will notify affected users promptly if a breach involving personal data occurs.
7. Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal data, to object to or restrict certain processing, and to withdraw consent. Exercise any of these by writing to support@teletelo.digiringo.com. We do not discriminate against users who exercise these rights.
TELETELO does not sell personal information. The Android app shares limited app-event data with Google to measure our own ad campaigns (see section 3); you can limit this with your device's advertising-ID settings.
8. Children
TELETELO is not directed to children and is not intended for anyone under 18. We do not knowingly collect data from children. If we learn we have, we delete it.
9. International transfers
Our servers and providers are located in the United States and Europe. If you use TELETELO from elsewhere, your information is transferred to and processed in those countries, which may have different data-protection laws than yours.
10. Messaging consent
You are responsible for the messages you send through TELETELO, including obtaining the consent required by law (TCPA, CTIA guidelines and carrier rules) from the people you message, and honouring STOP/opt-out requests. Accounts used for spam or unlawful messaging are suspended.
11. Changes to this policy
If we make a material change we will update the date at the top of this page and, where the change significantly affects you, notify you by email or in the app before it takes effect.
12. Contact us
Questions, requests, or complaints about privacy:
Email: support@teletelo.digiringo.com
Web: https://teletelo.digiringo.com